RETURN PROCESS
You can make your returns as follows;
Arbitrary Return
• You can request a refund within 14 days from the delivery date of the product to your address.
• Products that are unsuitable for refund (In terms of health and hygiene - packaging, tapes, seals, and packages with opened protective elements after delivery) cannot be returned.
• The product you want to return; the shipping fee will be buyers’ responsibility. You can choose the cargo company whatever you want, however you must send the products Hepsiburada Operation Center in Turkey. Your products must be undamaged and unused to acceptable.
• Hepsiburada Operation Center’ s Adress: Dəmir yolu vağzalı 2-ci mərtəbə AZ 1020- / AZERBAIJAN
• In this return process, there is not operational responsibility for Hepsiburada until delivered to Hepsiburada.
• If you send the cargo tracking code to Hepsiburada, we can follow the return orders.
• If your return request is approved, the product price will be paid to your credit card / bank account within 5 – 15 workdays.
• The time it takes for your transactions to reflect on your account may vary depending on your bank.
• The payment to be made is only the product price and will not include shipping, customs and other tax charges.
Withdrawal of Righteous Reason (damaged, lost etc. return)
• The product is damaged, missing, different, etc. return requests that may occur due to; If you believe, the product is damaged, missing, different, etc. you must contact us within 14 days of delivery of the product to your address.
• After checking the visuals by sending buyers, if your request is found appropriate, you will be shared with the shipping company and the address information you need to send the product.
• Products that are unsuitable for refund (In terms of health and hygiene - packaging, tapes, seals, and packages with opened protective elements after delivery) cannot be returned.
• If your return request is approved, the product price, shipping, customs and other taxes will be paid to your credit card / bank account within 5 – 15 workdays.
• The time it takes for your transactions to reflect on your account may vary depending on your bank.
The consumer may not exercise his right of withdrawal in the following agreements:
a) Contracts for goods or services whose price varies depending on the fluctuations in the financial markets and which are not under the control of the SELLER or the supplier.
b) Contracts relating to goods which are made to the consumer’s specifications or clearly personalized
c) Contracts for the delivery of goods which can be deteriorate or expire rapidly
ç) Contracts for the supply of goods with protective elements such as wrapping, band, seal and package, which are not suitable for return due to health or hygiene reasons and were unsealed after delivery.
d) Contracts relating to goods which are, after delivery, according to their nature, inseparably mixed with other items
e) Contracts relating to the supply of books, digital content and consumable computer materials with protective elements such as wrapping, band, seal and package which were unsealed after delivery,
f) Contracts for the delivery of periodicals, such as newspapers and magazines with the exception of subscription contracts for the supply of such publications.
g) Contracts for accommodation, transport of goods, car rental, car rental services, catering- drinking services related to leisure activities for the purpose of entertainment or relaxation if the contract provides for a specific date or period
i) Contracted services immediately performed in electronical environment or on intangible assets immediately delivered to the consumer
h) Contracts with respect to services whose performance starts with consumer’s approval before the end of the time period for the right of withdrawal
j) Products that are unsuitable for refund (In terms of health and hygiene - packaging, tapes, seals, and packages with opened protective elements after delivery) cannot be returned.
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