This Membership Agreement (“Agreement”) and all all policies and additional terms
and conditions posted on and in our sites, applications, tools, products or services
(collectively “Services”) set out the terms on which D-Market Elektronik
Hizmetler ve Tic. A.Ş. (“Hepsiglobal” or “We”) offers who access to
global.hepsiburada.com and mobile applications and use of
our Services (“Member” or “You”).
This Agreement is entered into between Hepsiglobal and Member.
These ("Terms & Conditions") govern your membership and use of the website of
global.hepsiburada.com (the "Hepsiglobal Site" or the "Site") and your purchases and use of
products available through the Site. The Site is operated by Hepsiglobal and/or its
subsidiaries and affiliates (collectively referred as "Hepsiglobal"). Hepsiglobal reserves
the right to modify, update and terminate the content of the website and services provided
to members in any time or delete member’s registered information and data.
We reserve the right to update, revoke or modify the Terms & Conditions of this Agreement
at any time without prior notice. For this reason, we encourage you to review the Terms
& Conditions whenever you visit the Site.
Terms & Conditions
By establishing membership on the Site or purchasing or using products through the Site, you
acknowledge and agree as follows:
You may establish a membership on the Site. Enrolment requires you to (1) indicate agreement
to these Terms & Conditions, (2) provide contact information and identification details,
and (3) submit any other form of authentication as required by Hepsiglobal as part of the
enrolment process. You agree to accept responsibility for all activities that occur under
your account or password. You are responsible for maintaining the confidentiality of your
account and password, and for restricting access to your account. Otherwise, you shall not
claim any compensation and other claims arising from such unauthorized use from
You shall not use your Hepsiglobal membership for any fraudulent or improper purpose or any
purpose that is competitive to Hepsiglobal. You shall notify Hepsiglobal immediately
by emailing [email@example.com] of any unauthorized use of your Hepsiglobal membership
or the Hepsiglobal Site known to you. Hepsiglobal reserves the right to refuse or
cancel any person’s registration for this Site, remove any person from this Site and
prohibit any person from using this Site for any reason whatsoever, and to limit or
terminate your access to or use of the Site at any time without notice. Hepsiglobal
neither warrants nor represents that your use of the content available on this Site will not
infringe rights of third parties not affiliated with Hepsiglobal. Termination of your
access or use will not waive or affect any other right or relief to which Hepsiglobal may be
Hepsiglobal may terminate your membership and refuse any and all current or future use
of the Site (a) in order to comply with applicable Law, (b) if you provide any information
that Hepsiglobal determines, at its sole discretion, to be untrue, inaccurate, not current
or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete),
(c) if Hepsiglobal determines, in its sole discretion, that you are using your Hepsiglobal
membership in a manner not permitted by these Terms & Conditions, or (d) in other
circumstances, as Hepsiglobal deems appropriate in its sole discretion.
Please review our Privacy Notice
Your submission of personal information through the Site is governed by our privacy notice,
You grant Hepsiglobal a perpetual, irrevocable, non-terminable, worldwide, royalty-free and
non-exclusive license to use, copy, distribute, publicly display, modify, create derivative
works, and sublicense such content or any part of such content, in any media. You
hereby represent, warrant and covenant that any content you provide does not include
anything (including, but not limited to, text, images, music or video) to which you do not
have the full right to grant such a license to Hepsiglobal. You represent that all of
the information, data and other materials you provide on this Site or to Hepsiglobal through
any other means are true, accurate, current and complete. You are responsible for updating
and correcting the information you have provided on this Site, as appropriate. You are
responsible to Hepsiglobal for any damage that occurs due to the inaccurate information you
have provided. You may not use a false email address or other identifying information,
impersonate any person or entity or otherwise mislead as to the origin of any content.
Some features that may be available on this Site may require registration. By registering,
you agree to provide true, accurate, current and complete information about yourself.
Member agrees and undertakes that not to reach or use other internet users’ software
and data without permission. Otherwise, all damages and expenses arising from unauthorized
use belong to member.
LIMITATION OF LIABILITY
The providers whose products are available on the Hepsiglobal Site are independent
contractors and not agents or employees of Hepsiglobal. Hepsiglobal is not liable for the
acts, errors, omissions, representations, warranties, breaches or negligence of any such
service providers or for any personal injuries, death, property damage, or other damages or
expenses resulting therefrom. You acknowledge and agree that you assume full
responsibility for your use of the site and/or for use of the Hepsiglobal membership,
communications with third parties, and purchase and use of the products and services
available through the Hepsiglobal Site. Member shall not use the website in any way to
disrupt the public order, contrary to the general morality, uncomfortable and harassing for
others, for an unlawful purpose, to infringe the intellectual and copyright of others. In
addition, the member shall not engage in any activity (spam, virus, trojan horse, etc.) that
may prevent or complicate the use of services by others. Opinions which are stated, used,
written by the members on the website are completely the personal opinions of the members
and these opinions are binding for the members. These views and thoughts have no interest
and connection with Hepsiglobal. Hepsiglobal has no responsibility for any damages incurred
by the third parties due to the member’s views and thoughts. Also Hepsiglobal has no
responsibility for any damages incurred by the member due to third party’s views and
thoughts. You acknowledge and agree that any information you send or receive during your
membership and/or use of the site may not be secure and may be intercepted by unauthorized
parties. You acknowledge and agree that your use of the site is at your own risk and that
the site is made available to you at no charge. Recognizing such, you acknowledge and agree
that, to the fullest extent permitted by applicable law (including, without limitation,
consumer protection law), neither Hepsiglobal nor its licensors, suppliers or third party
content providers will be liable for any direct, indirect, punitive, exemplary, incidental,
special, consequential or other damages arising out of or in any way related to (a) this
Site, or any other Site or resource you access through a link from this Site; (b) any action
we take or fail to take as a result of communications you send to us; (c) your Hepsiglobal
membership, any termination or cancelation of your membership; (d) any products or services
made available or purchased through the Hepsiglobal site, including any damages or injury
arising from any use of such products; (d) any delay or inability to use the Site or any
information, products or services advertised in or obtained through the Site; or (e) the
modification, removal or deletion of any content submitted or posted on the Site
These Terms & Conditions and the relationship between you and Hepsiglobal will be
governed by the laws of Turkey. Any disputes arising out of this Agreement will be resolved
by İstanbul courts.
As Hepsiglobal, we
show essential care and sensitivity for the protection of your personal
information. For this reason, we are sharing the process related with the
processing of your personal information via Privacy Notice with a
concern of transparency.
aims to disclose how we collect and process your personal information via the
website, products and services (including the payment services) and all
applications of Hepsiglobal (hereafter all of them will be referred to as “Services”)
without considering how you used or reached those Services.
services to its customers in two ways:
❖ Access to products or services
with minimum information required for shopping without being a member,
As a member,
you can have a customized shopping experience and allow us to further process
your information and profile it so that we can provide customised shopping
If you are a member;
❖ By analyzing your previous
orders, we can offer the complementary parts of the products you have previously
purchased so that you can buy them easily,
❖ By seeing your past orders on a
single page, we can manage your orders without the need to call customer
❖ We can offer you products
similar to the products you have bought before,
❖ We can show you other products
that are compatible with a product you just bought,
❖ We can present the best selling
products on our site to your attention,
In short, it
is possible for us to create a user experience that suits your general shopping
taste and habits.
and Contact Information of the Data Controller
The data controller
related with the collecting and processing your personal data compatible with
General Data Protection Regulation (“GDPR”):
Hizmetler ve Ticaret A.Ş.
Address: D-Market Elektronik Hizmetler ve Ticaret A.Ş.
Telephone Number: 0850 252 40 00
2. Contact Details of Data Protection Officer
In order to supervise the process of
protecting your personal data, we assigned a data protection officer. You can
your personal data any time you want.
You can reach contact details of our
protection officer below:
Address:Kuştepe Mah. Mecidiyeköy Yolu Cad. Trump Towers
Kule 2 Kat:2 No:12 34387 Şişli/İstanbul
3. What type of personal data
is gathered and processed by Hepsiglobal?
With the purpose of providing our
services, when you create a Hepsiglobal account, give information via online
electronic forms, provide information updates by logging into your Hepsiglobal account
and contact us by other options, we collect your personal data.
3.1. Personal information
that we gather while you are using our service and creating a Hepsiglobal
- Personal information that we can
use to identify you such as first name, middle name, last name or e-mail that
you share with us while creating a Hepsiglobal account
If you are
using our payment services as a Seller or a Member, information that you share
with us while using those services such as E-mail, IP address, Credit/Bank Card information etc.
- Information you provide related
to buying or selling
- Information you provide while
using our messaging tools
information (e.g. Credit/Bank
Card information, payment methods, payment history information)
required for delivery, billing and customs transactions (shipping address, other identification numbers etc.)
- Country, interests and preferences if required
- Additional information that you
share with us while using online electronic forms, adding/updating information
to your Hepsiglobal Account, communicating via using member chats, questions,
dispute resolutions and using customer service with your consent
The data we
may/have to gather in order to verify the collected data of your identity in
accordance with legislations in force
collected personal information when you use our services or create a Hepsiglobal
associated with your Hepsiglobal account as a part of services that you use (transaction cost, time/place of transaction,
transaction method, hashed card number, card holder name).
-Data associated with your Hepsiglobal account
as a part of your actions via services that you use (adding a product to
shopping cart, saving your search history)
- Ad preferences and information that
you provide while contacting us
- Your IP address and
location data of your mobile device
- The statistics related with the use of Hepsiglobal
Services, information related with the websites and their data traffic, URL
routing, advertising related information, your IP address, access time, browser
data history, language preferences.
3.3. Personal information
we collect via Cookies and similar technologies
While providing our services, just like
other websites, we use “cookies” and other identifiers to collect your personal
information. These datas are collected from devices that you use (including
As a part of
using our services, ads and pages that you visited from your e-mail, access time, frequency/duration of
visits, clicked urls and data related to your online actions.
- Data related to Ads shown to
you, how frequently they are shown, the time and location of those ads and the
data of whether you buy those products or not.
segment and category (e.g. interested
in beauty products)
The model/type of your
device, the type/version of your operating system, type/preferences of your
browser, device profile, advertising profile, cookie related data (e.g. cookie
The IP address for this device while reaching our services and the location
data of your mobile device.
3.4. Personal information
we gather from social networks
-The data that you provide if
you link your Hepsiglobal account with your social accounts or other service providers (such as
Google or Apple).
4. The purposes of Hepsiglobal in the
processing for which the personal data are intended as well as the legal basis
for the processing
As Hepsiglobal, we process your personal
information to provide H Hepsiglobal Services and for the development of these
services within the purposes stated below fully complying with law. For
example, providing and developing services, optimizing the user experience on
our website, providing a better user experience with personalized advertising,
contacting you about your Hepsiglobal account and other services, providing
customers service and marketing activities, offering you personalized ads,
detecting and preventing fraud or illegal activities.
4.1. Providing services
and execution of the contract
Our legal responsibilities
4.3. Legitimate interest
5. Does Hepsiglobal share
your personal information?
As Hepsiglobal, we may share your
personal information in order to effectuate the statements stated above with
the categories of recipients stated below:
5.1. Other Hepsiglobal Users
5.2. Shipping Companies (e.g. PTS… etc.
5.3. Payment service providers
5.4. Website, application and service
providers for the tools.
5.5. Law enforcers, courts,
government agencies or authorize public institutions, intergovernmental or
5.6. Credit agencies
5.7.Third parties using our single sign on service (Apple,
6. International Data Transfer
Hepsiglobal, headquartered in Turkey and
therefore is an electronic trading platform that also servers in Turkey.
Therefore, your personal data being processed and stored in Turkey. However,
some of the services we use are systems belonging to international service providers.
There may be limited user data in these systems. Regarding this data, it is
recommended to review the Privacy Policies of the relevant
Data transfer agreements are made
between the aforementioned data processors and Hepsiglobal.
time period for the retention of the data and destruction of the data
personal data will be stored by Hepsiglobal
and our service providers in accordance with the applicable data
protection laws in order to fulfill the processing purposes specified in this
Privacy Statement, unless a longer retention period is required or stipulated
by the applicable law. At the end of the retention period, we will delete your
personal data in accordance with our retention and destruction policy or
anonymize your data, again in accordance with our retention and destruction
policy, unless we are legally obliged to keep your personal data longer (e.g.
legal compliance, tax, accounting or audit).
block access to your data instead of deleting it to the extent permitted and
required by law.
Some of the
criteria used to determine retention periods are as follows:
existence of our service provisions with you and the continuity of those
services we provide for you, for example; having had an account with us and
continuing to use our services.
of a legal obligation to which we are subjected to (e.g. some laws require to
keep records of your transactions for a certain period of time before
retain data for sole purposes, if there are reasonable requirements, or if it
is necessary to meet legal requirements, resolve disputes, prevent fraud and
abuse, even after we close your account, or even if we no longer need this
information to provide these services.
are my rights?
are listed below and you can use your rights by sending an e-mail to firstname.lastname@example.org
access: Accessing information about your personal data
processed by Hepsiglobal and
the purpose of using your personal data by Hepsiglobal and obtaining information relating with
these issues; You have the right to request a copy of your personal data of any
Right to rectification: You have the right to complete your missing
personal data at any time and request correction of your inaccurate personal
erasure: You have the right to request the deletion or
destruction of your personal data where it is no longer necessary for the
purposes for which it was collected.
restriction: You have the right to request
restrictions on the processing of your personal data as long as we determine
any submission of request regarding the correction or completion of your
personal data or the situations where you object to the processing of the data
are justified by legitimate interests. If you request to use your right to
restriction, we will only process information with your consent or for the
purpose of presenting, exercising or defending legal claims.
data portability: You have the right to receive
personal data you share with us in a formatted, commonly used and
machine-readable format, as well as transferring this information to another
control unit when the data processing is done on the basis of a consent or
contract and by automated means.
withdraw consent: You have the right to withdraw your
consent at any time where applicable.
object: If your personal data is processed within the
framework of our legitimate interests, you have the right to object to the
processing of your personal data for reasons related to your particular
situation. This right also applies for profiling. If your personal data is processed
by Hepsiglobal for direct
marketing purposes, you always have the right to object to the processing of
your personal data for such marketing activities, including profiling, to the
extent relevant to such direct marketing.
lodge a complaint to the data protection authorities: As
Hepsiglobal, we are ready
to process your requests with precision and do our best to clarify your doubts
about your privacy. However, you have the right to lodge a complaint with a
competent data protection authority at any time.
9. Can Children Benefit From The Services
Offered By Hepsiglobal?
Hepsiglobal does not sell products that
children can buy. We sell products for children only adults can buy. If you are
under the age of 18, you can only use Hepsiglobal Services through a parent.
10. Updating of
the Privacy Notice
This Privacy Statement may be updated from time to
time. All changes will be posted on this website. You can find the latest
update date at the top of the Privacy Statement.
As D-Market Elektronik
Hizmetler ve Tic. A.Ş. (“Hepsiglobal”), we strive to protect
the privacy of our users to ensure that our users benefit from our services in a secure and
As in most websites,
personal content and advertisements to visitors, to conduct analytical activities within the
Site and to monitor visitor usage habits.
integral part of the Privacy Notice.
Hepsiglobal has prepared
on the Site and how users can manage their preferences. For more detailed information
regarding the processing of your personal data by Hepsiglobal, we recommend you to review
the Privacy Notice .
What is a
Cookies are sent through
the communication established between your browser (e.g. Google Chrome, Safari, etc.) and
the servers of Hepsiglobal.
These are temporary cookies held on your device until you leave the websites.
Persistent or Permanent Cookies
These cookies are stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date.
First Party Cookies
These cookies are generated by a website managed by Hepsiglobal
Third Party Cookies
These cookies are used by a website other than the one you are currently on. Hepsiglobal will not have control over these cookies.
Why are cookies used?
Cookies: These are cookies that must be kept in order for the website to
work properly and to enable users to enjoy the services and navigation features offered on
the site. These cookies don’t collect information that can identify a visitor. For
example, the products in the shopping basket of Hepsiglobal members, do not disappear during
the entire visit. Members who log in do not need to re-enter the password when visiting
different pages on the Site.
Cookies: These cookies collect information about how visitors use a
website, for instance these cookies often track which pages are frequented by visitors.
These cookies are also used for providing site owners with statistical information about
their site traffic which is often used for performance measurement, optimization and
improvement. These cookies do not collect information that can identify a visitor. For
example, the integration of different servers on which the Site is running, determining the
number of visitors to the Site and making the performance settings or making it easier for
the visitors to find what they are looking for.
Functional Cookies: These
cookies are used to provide advanced functionality and personalization opportunities such as
remembering the choice of language or region on our website. If you do not allow the use of
related cookies, it will not be possible to save your personalized settings on our website.
For example, we can not share on third-party social media through the Site, and to remember
the username or search queries of the visitor who visits the Site in subsequent visits.
Cookies: These cookies are first- and third-party cookies created during
your visit to our website and third-party domain names. These cookies allow you to track
your click and visit history in the domain names in which they were created, and to map
these records between different domains. Such cookies are used to identify and profile
users, to target advertising and marketing activities, and to privatize the content. For
example, to show advertisements linked to visitors; interests through the pages and products
that visitors view.
How to Manage Your
Hepsiglobal gives great
importance to the ability of the users to exercise their preferences on personal data.
However, it is not possible to manage preferences on certain Cookies which are necessary for
operation of the Site. In addition, we would like to remind you that the various functions
of the Site may not work if some Cookies are disabled.
You can manage cookies by visiting our Cookie Preferences page.