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Introduction
This Membership Agreement (“Agreement”) and all all policies and additional terms and conditions posted on and in our sites, applications, tools, products or services (collectively “Services”) set out the terms on which D-Market Elektronik Hizmetler ve Tic. A.Ş. (“Hepsiglobal” or “We”) offers who access to global.hepsiburada.com and mobile applications and use of our Services (“Member” or “You”).
This Agreement is entered into between Hepsiglobal and Member.
These ("Terms & Conditions") govern your membership and use of the website of global.hepsiburada.com (the "Hepsiglobal Site" or the "Site") and your purchases and use of products available through the Site. The Site is operated by Hepsiglobal and/or its subsidiaries and affiliates (collectively referred as "Hepsiglobal"). Hepsiglobal reserves the right to modify, update and terminate the content of the website and services provided to members in any time or delete member’s registered information and data.
We reserve the right to update, revoke or modify the Terms & Conditions of this Agreement at any time without prior notice. For this reason, we encourage you to review the Terms & Conditions whenever you visit the Site.
Terms & Conditions
By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows:
You may establish a membership on the Site. Enrolment requires you to (1) indicate agreement to these Terms & Conditions, (2) provide contact information and identification details, and (3) submit any other form of authentication as required by Hepsiglobal as part of the enrolment process. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account. Otherwise, you shall not claim any compensation and other claims arising from such unauthorized use from Hepsiglobal.
You shall not use your Hepsiglobal membership for any fraudulent or improper purpose or any purpose that is competitive to Hepsiglobal. You shall notify Hepsiglobal immediately by emailing [global@hepsiburada.com] of any unauthorized use of your Hepsiglobal membership or the Hepsiglobal Site known to you. Hepsiglobal reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time without notice. Hepsiglobal neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with Hepsiglobal. Termination of your access or use will not waive or affect any other right or relief to which Hepsiglobal may be entitled.
Hepsiglobal may terminate your membership and refuse any and all current or future use
of the Site (a) in order to comply with applicable Law, (b) if you provide any information
that Hepsiglobal determines, at its sole discretion, to be untrue, inaccurate, not current
or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete),
(c) if Hepsiglobal determines, in its sole discretion, that you are using your Hepsiglobal
membership in a manner not permitted by these Terms & Conditions, or (d) in other
circumstances, as Hepsiglobal deems appropriate in its sole discretion.
Please review our Privacy Notice and Cookie Policy
Your submission of personal information through the Site is governed by our privacy notice,
which can be reached by clicking on the "Privacy Notice Cookie Policy" link located in the
Site (the "Privacy Notice and Cookie Policy"). The Terms & Conditions
incorporates by reference the terms and conditions of the Privacy Notice and Cookie Policy.
You grant Hepsiglobal a perpetual, irrevocable, non-terminable, worldwide, royalty-free and
non-exclusive license to use, copy, distribute, publicly display, modify, create derivative
works, and sublicense such content or any part of such content, in any media. You
hereby represent, warrant and covenant that any content you provide does not include
anything (including, but not limited to, text, images, music or video) to which you do not
have the full right to grant such a license to Hepsiglobal.
You represent that all of
the information, data and other materials you provide on this Site or to Hepsiglobal through
any other means are true, accurate, current and complete. You are responsible for updating
and correcting the information you have provided on this Site, as appropriate. You are
responsible to Hepsiglobal for any damage that occurs due to the inaccurate information you
have provided.
You may not use a false email address or other identifying information,
impersonate any person or entity or otherwise mislead as to the origin of any content.
Some features that may be available on this Site may require registration. By registering,
you agree to provide true, accurate, current and complete information about yourself.
Member agrees and undertakes that not to reach or use other internet users’ software and data without permission. Otherwise, all damages and expenses arising from unauthorized use belong to member.
LIMITATION OF LIABILITY
The providers whose products are available on the Hepsiglobal Site are independent
contractors and not agents or employees of Hepsiglobal. Hepsiglobal is not liable for the
acts, errors, omissions, representations, warranties, breaches or negligence of any such
service providers or for any personal injuries, death, property damage, or other damages or
expenses resulting therefrom.
You acknowledge and agree that you assume full
responsibility for your use of the site and/or for use of the Hepsiglobal membership,
communications with third parties, and purchase and use of the products and services
available through the Hepsiglobal Site. Member shall not use the website in any way to
disrupt the public order, contrary to the general morality, uncomfortable and harassing for
others, for an unlawful purpose, to infringe the intellectual and copyright of others. In
addition, the member shall not engage in any activity (spam, virus, trojan horse, etc.) that
may prevent or complicate the use of services by others. Opinions which are stated, used,
written by the members on the website are completely the personal opinions of the members
and these opinions are binding for the members. These views and thoughts have no interest
and connection with Hepsiglobal. Hepsiglobal has no responsibility for any damages incurred
by the third parties due to the member’s views and thoughts. Also Hepsiglobal has no
responsibility for any damages incurred by the member due to third party’s views and
thoughts. You acknowledge and agree that any information you send or receive during your
membership and/or use of the site may not be secure and may be intercepted by unauthorized
parties. You acknowledge and agree that your use of the site is at your own risk and that
the site is made available to you at no charge. Recognizing such, you acknowledge and agree
that, to the fullest extent permitted by applicable law (including, without limitation,
consumer protection law), neither Hepsiglobal nor its licensors, suppliers or third party
content providers will be liable for any direct, indirect, punitive, exemplary, incidental,
special, consequential or other damages arising out of or in any way related to (a) this
Site, or any other Site or resource you access through a link from this Site; (b) any action
we take or fail to take as a result of communications you send to us; (c) your Hepsiglobal
membership, any termination or cancelation of your membership; (d) any products or services
made available or purchased through the Hepsiglobal site, including any damages or injury
arising from any use of such products; (d) any delay or inability to use the Site or any
information, products or services advertised in or obtained through the Site; or (e) the
modification, removal or deletion of any content submitted or posted on the Site
These Terms & Conditions and the relationship between you and Hepsiglobal will be
governed by the laws of Turkey. Any disputes arising out of this Agreement will be resolved
by İstanbul courts.
As Hepsiglobal, we show essential care and sensitivity for the protection of your personal information. For this reason, we are sharing the process related with the processing of your personal information via Privacy Notice with a concern of transparency.
This Privacy Policy aims to disclose how we collect and process your personal information via the website, products and services (including the payment services) and all applications of Hepsiglobal (hereafter all of them will be referred to as “Services”) without considering how you used or reached those Services.
Hepsiglobal offers services to its customers in two ways:
❖ Access to products or services with minimum information required for shopping without being a member,
❖ As a member, you can have a customized shopping experience and allow us to further process your information and profile it so that we can provide customised shopping experience
If you are a member;
❖ By analyzing your previous orders, we can offer the complementary parts of the products you have previously purchased so that you can buy them easily,
❖ By seeing your past orders on a single page, we can manage your orders without the need to call customer service,
❖ We can offer you products similar to the products you have bought before,
❖ We can show you other products that are compatible with a product you just bought,
❖ We can present the best selling products on our site to your attention,
❖ In short, it is possible for us to create a user experience that suits your general shopping taste and habits.
1. Identity and Contact Information of the Data Controller
The data controller related with the collecting and processing your personal data compatible with General Data Protection Regulation (“GDPR”):
D-Market Elektronik Hizmetler ve Ticaret A.Ş.
Address: D-Market Elektronik Hizmetler ve Ticaret A.Ş.
Telephone Number: 0850 252 40 00
Website: global.hepsiburada.com
2. Contact Details of Data Protection Officer
In order to supervise the process of protecting your personal data, we assigned a data protection officer. You can contact our protection officer regarding this Privacy Policy and processing your personal data any time you want.
You can reach contact details of our protection officer below:
Address:Kuştepe Mah. Mecidiyeköy Yolu Cad. Trump Towers Kule 2 Kat:2 No:12 34387 Şişli/İstanbul
E-Mail: dataprotection@hepsiglobal.com
3. What type of personal data is gathered and processed by Hepsiglobal?
With the purpose of providing our services, when you create a Hepsiglobal account, give information via online electronic forms, provide information updates by logging into your Hepsiglobal account and contact us by other options, we collect your personal data.
3.1. Personal information that we gather while you are using our service and creating a Hepsiglobal Account
- If you are using our payment services as a Seller or a Member, information that you share with us while using those services such as E-mail, IP address, Credit/Bank Card information etc.
- Information you provide related to buying or selling
- Information you provide while using our messaging tools
- Financing information (e.g. Credit/Bank Card information, payment methods, payment history information)
- Information required for delivery, billing and customs transactions (shipping address, other identification numbers etc.)
- Country, interests and preferences if required
- Additional information that you share with us while using online electronic forms, adding/updating information to your Hepsiglobal Account, communicating via using member chats, questions, dispute resolutions and using customer service with your consent
- The data we may/have to gather in order to verify the collected data of your identity in accordance with legislations in force
3.2. Automatically collected personal information when you use our services or create a Hepsiglobal account
-Data associated with your Hepsiglobal account as a part of services that you use (transaction cost, time/place of transaction, transaction method, hashed card number, card holder name).
-Data associated with your Hepsiglobal account as a part of your actions via services that you use (adding a product to shopping cart, saving your search history)
- Ad preferences and information that you provide while contacting us
- Your IP address and location data of your mobile device
- The statistics related with the use of Hepsiglobal Services, information related with the websites and their data traffic, URL routing, advertising related information, your IP address, access time, browser data history, language preferences.
3.3. Personal information we collect via Cookies and similar technologies
While providing our services, just like other websites, we use “cookies” and other identifiers to collect your personal information. These datas are collected from devices that you use (including mobile devices).
- As a part of using our services, ads and pages that you visited from your e-mail, access time, frequency/duration of visits, clicked urls and data related to your online actions.
- Data related to Ads shown to you, how frequently they are shown, the time and location of those ads and the data of whether you buy those products or not.
- Your user segment and category (e.g. interested in beauty products)
- The model/type of your device, the type/version of your operating system, type/preferences of your browser, device profile, advertising profile, cookie related data (e.g. cookie ID)
- The IP address for this device while reaching our services and the location data of your mobile device.
For detailed information, view the Cookie Policy.
3.4. Personal information we gather from social networks
-The data that you provide if you link your Hepsiglobal account with your social accounts or other service providers (such as Google or Apple).
4. The purposes of Hepsiglobal in the processing for which the personal data are intended as well as the legal basis for the processing
As Hepsiglobal, we process your personal information to provide H Hepsiglobal Services and for the development of these services within the purposes stated below fully complying with law. For example, providing and developing services, optimizing the user experience on our website, providing a better user experience with personalized advertising, contacting you about your Hepsiglobal account and other services, providing customers service and marketing activities, offering you personalized ads, detecting and preventing fraud or illegal activities.
4.1. Providing services and execution of the contract